Support
Most questions are answered below. For anything else, email hello@apexdigitalsoftware.com and a person will reply, usually within a day.
Getting started
How do I set up a team?
Open the app, tap New Team, and choose the format (5v5, 7v7, 9v9, or 11v11) and whether you play halves or quarters and how long each is. Then add players by first name and number. You can mark any player as able to play keeper and give them preferred positions, but neither is required.
Can I import my roster?
Yes. On the team screen tap Import and pick the roster file from your league, such as the GotSport roster PDF or Excel export. CSV files work too. The file is read on your phone. The app keeps first names and jersey numbers, shows you the list to check, and ignores birth dates, IDs, contact details, and coaches.
Can I choose a formation?
Yes. On the starting lineup screen, pick a shape such as 2-3-1 or 3-2-1 for 7v7, or 4-3-3 or 4-4-2 for 11v11. Players stay in the lineup when you switch, and the next match starts in the shape you used last.
Do I need an account or a signal?
No. There's nothing to sign in to and the app never uses the network. It works at fields with no reception.
Can I run more than one team?
Yes. Each team has its own roster, settings, and match history.
On match day
Someone didn't show up. What do I do?
Leave them unchecked at attendance. They won't appear on the pitch or bench and won't count in the fairness math for that match. If they arrive late, open the bench and tap Add Late Arrival.
How is the next substitution chosen?
The app pairs the bench player who has sat longest with the on-pitch player who has played most, preferring pairs that match position. The suggestion updates as the clock runs. It never makes the change itself; you confirm with one tap or drag a different pair.
How do hydration breaks and halftime work?
Tap Break to pause the clock during a water break and tap again to resume. At the end of a period tap End Period; the clock stops until you start the next one. Minutes only count while the clock is running.
Can the app remind me to rotate?
Yes. On the match screen tap the rotation reminder bar and pick an interval, such as every 6 minutes of play. The countdown restarts after each substitution and pauses with the clock. You get a notification even with the phone locked. The reminder is set on the phone itself; nothing goes through a server.
A player got hurt. How do I record it?
Press and hold the player on the pitch or bench, or tap Injury above the bench, then pick who replaces them. Time out injured is tracked separately from bench time. It shows as a red bar on the summary and is left out of the fairness spread. Tap Fit again when they can return.
What does Limited mean?
A player marked Limited stays in the match but is left out of substitution suggestions. Use it for an injury, a late arrival you want to ease in, or a discipline decision. Clear it when they're ready.
How are goalkeepers handled?
Keeper minutes count like everyone else's. If two players on the roster can play keeper, the app prompts a swap at halftime. It never suggests changing the keeper mid-half.
I made a mistake. Can I undo a substitution?
Yes. Tap the clock area to open the match log and remove or correct the last change. Minutes recalculate automatically.
After the match
How do I share the summary?
On the summary screen tap Share. The app creates an image with minutes per player, goals, keepers, and the fairness score, and opens your phone's share sheet so you can send it to the team chat.
Where are season totals?
Open the team and tap Season. Totals add up across every saved match for that team.
Will I lose my data if I get a new phone?
Match Day data is part of your normal phone backup (iCloud or your computer on iPhone, Google backup on Android). Restore the backup on the new phone and your teams come with it. There is no account to sign into and no separate cloud copy.
Purchases and refunds
Apex Match Day is a one-time purchase through the App Store or Google Play. There are no in-app purchases or subscriptions. Refunds are handled by Apple and Google through their standard processes: request a refund from Apple or from Google Play.
Something's broken
Email hello@apexdigitalsoftware.com with your phone model, the app version from the About screen, and what you were doing. Screenshots help. We don't collect crash reports automatically, so your email is how we find out.